Frequently Asked Questions
Everything you need to know about Blackout Techwear gear and services.
How do I ensure I get the right fit for techwear garments?
Techwear often features unique silhouettes, ranging from oversized to tapered. We recommend checking the specific size chart on each product page, as many of our tactical joggers and shells use Asian sizing which may run 1-2 sizes smaller than US/EU standards.
Are your jackets fully waterproof or just water-resistant?
Most of our outer shells utilize DWR (Durable Water Repellent) coatings and GORE-TEX equivalent membranes. While they are highly water-resistant and suitable for heavy rain, specific ratings are listed in the product descriptions.
How long does international shipping take?
We ship worldwide. Standard international shipping typically takes 7-15 business days. Once your order is processed, you will receive a tracking number via email to monitor your package's journey.
What is your return policy for tactical gear?
We offer a 30-day return policy for all items in original, unworn condition with tags attached. Please note that for hygiene reasons, certain accessories like face masks and technical socks are final sale.
How should I wash and maintain my techwear items?
To preserve technical fabrics and hardware, we recommend machine washing cold on a gentle cycle and hanging to dry. Avoid fabric softeners and bleach, as these can degrade waterproof coatings and heat-sealed zippers.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and encrypted cryptocurrency payments for maximum security.